What to expect when you call
This page is for general education and is not medical advice. It is not a substitute for diagnosis or treatment by a qualified professional. If this is an emergency, call 911 or 988.
Reaching out can feel like a big step. Here's what typically happens when you call a helpline so there are no surprises.
Who answers
Depending on the line you call, you may reach a trained volunteer (for crisis lines like 988), a government information line (like the SAMHSA National Helpline), or a treatment center's intake team. The advertising helpline on this site is answered by a paid advertiser.
What they may ask
- What you're experiencing and how you're feeling right now
- Whether you're safe, and whether this is an emergency
- Your location, so they can share relevant options
- Insurance or how you'd like to pay (for treatment intake calls)
What comes next
You'll usually get information about options and next steps. You are never obligated to enroll in anything, and you can hang up at any time.
When you're ready to talk
Reach the free, confidential SAMHSA National Helpline for treatment referrals and information.
This is the free, confidential SAMHSA National Helpline, operated by the U.S. government. Get Mental Help is not affiliated with it and is not compensated for these calls. How this site is funded.